Privacy Policy

Effective date: July 23, 2026.

Syneric Systems collects and processes personal information in order to operate the store, complete sales, provide support, and improve the services offered to customers in Kenya and abroad.

1. Data controller

For this website, Syneric Systems acts as the data controller of customer and prospect information. Our data protection team can be contacted at sales@synericsystems.co.ke.

2. Data we collect

• Identity and contact data: name, email, phone, company name, role, billing and delivery addresses.
• Transaction data: items, quantity, invoice details, payment references, delivery status.
• Technical data: IP address, browser details, and device logs from standard operation.
• Support data: support messages, call notes, chat logs, and installation notes.

3. Legal basis and lawful processing

Personal data is processed on one or more of the lawful grounds under Kenyan data protection law:

• Performance of a contract or steps prior to contract;
• Compliance with legal obligations (e.g. accounting and tax records);
• Legitimate interests (site security, fraud prevention, operational safety);
• Consent where required for optional communications.

4. Why we use your data

• Account creation and login security;
• Order confirmation, processing, delivery coordination, and invoicing;
• Customer support, installation, and service scheduling;
• Website and fraud analytics;
• Legal compliance, audits, and incident management.

5. Data sharing and processors

Data may be shared with processors strictly for operations, such as payment processors, logistics providers, cloud infrastructure, communication providers, and tax or accounting systems. All such parties are expected to maintain adequate security and use data only for contracted purposes.

6. Cookies and tracking

We use cookies as described in our Cookie Policy. This includes session cookies for authentication and cart continuity as well as analytics utilities for reliability and fraud control.

7. International transfers

If information is processed outside Kenya by an approved processor, transfers are carried out under contractual or equivalent safeguards. We only use processors that are expected to protect your data consistently.

8. Security and breach handling

We apply technical and administrative safeguards, including restricted access and secure storage practices. If a security breach likely affecting your rights is detected, we will take reasonable measures and communicate as required by law and our records policy.

9. Retention

Data is retained for lawful, contractual, accounting, warranty, and dispute needs. Retention periods vary by data type and legal requirement, then data is securely archived or deleted.

10. Your rights under the Kenya Data Protection Act

You may request, where legally applicable:

• Access to your personal data;
• Correction of inaccurate data;
• Deletion where no longer needed and no legal obligation remains;
• Restriction or objection to certain processing;
• Data portability for information supplied by you;
• Withdrawal of consent for optional non-essential use.

Requests are evaluated through due process and may require identity verification.

11. Complaint process

If your complaint is not resolved internally, you may raise concerns directly with the Office of the Data Protection Commissioner, Republic of Kenya, and applicable consumer protection regulators where relevant.

12. Children

This site is not intended for users under the legal age to enter contracts.

13. Policy updates

We may revise this Policy as required by law, technology, or operations. The latest version is posted on this page.

14. Contact

Data protection and privacy questions: sales@synericsystems.co.ke.