Warranty and Support Policy

Effective date: July 23, 2026.

This policy clarifies warranty coverage and support duties for devices, hardware components, accessories and related IT and security products sold by Syneric Systems.

1. Warranty source of truth

Unless stated otherwise, each Product carries the warranty terms of the original manufacturer, importer, or channel partner. The quoted warranty period in product pages prevails unless superseded by legal rights.

2. What is covered

• Manufacturing defects and workmanship issues within warranty period;
• Defects attributable to faulty components or failure under normal use;
• Defective accessories under explicit supplier terms.

3. Exclusions

• Physical misuse, impact damage, water or liquid ingress.
• Electrical surges, fire, or unauthorised power configuration.
• Unauthorised software updates, flashing, or firmware modifications.
• Normal wear consumables and user-damage-related failures.

4. Support levels and service limits

Syneric Systems provides diagnostic guidance and practical support. Extended remote support, advanced diagnostics, and on-site interventions are provided based on the agreed scope or paid support plan.

5. Installation and integration disclaimer

After installation or site integration, failures directly caused by poor cable quality, wrong routing, unauthorised changes, or non-compliant environment may reduce support obligations and may convert to a chargeable service case.

6. Warranty claim process

• Email serial number, invoice copy, and issue description to our support channel.
• Attach photos and operational symptoms.
• Where required, we may request diagnostic tests or third-party verification.
• Replacement is provided where supported and stock is available.

7. Returns and refunds link

For non-warranty dissatisfaction, use the Returns and Refund Policy.

8. Contact

Warranty support: sales@synericsystems.co.ke.