Shipping and Delivery Policy

Effective date: July 23, 2026.

This policy defines shipping, delivery timelines, custody, and delivery-related charges for sales handled by Syneric Systems.

1. Delivery areas

Our standard delivery coverage focuses on Kenya, with service priorities in Nairobi, Kiambu, Mombasa, and other key urban counties. Some remote zones require prior logistics confirmation and may attract longer lead times.

2. Processing and dispatch

• Orders are processed after payment validation and stock reservation.
• Dispatch is attempted once packaging is complete and handover instructions are available.
• High-value or regulated devices may require delivery verification calls.

3. Estimated delivery time

Delivery estimates are based on courier conditions and are provided as guidance only. We do not guarantee exact arrival times for third-party courier operations, weather, road disruptions, or civil conditions.

4. Tracking and proof of delivery

Tracking details are shared once the consignment is handed to the carrier. The customer is responsible for:

• Providing a valid and accurate address;
• Ensuring access instructions and recipient contact details are correct;
• Inspecting visible package condition at handover.

5. Risk of loss and acceptance

Unless stated otherwise by shipping contract, risk of loss or damage during transit shifts to the customer at successful handover to the named recipient.

6. Failed, delayed, and returned deliveries

If delivery fails due to wrong address, unreachable recipient, or repeated failed attempts, additional return-to-origin fees may apply. Customers remain responsible for charges where no fault is attributable to Syneric Systems or carrier negligence.

7. Delivery fees and surcharge policy

• Shipping is calculated on weight, route, packaging class, and service type.
• Installation-required deliveries may include additional mobilization or coordination fees.
• We may revise charges before dispatch if item weight/classification differs materially from quote.

8. Installation deliveries

For networking, security, or office equipment that forms part of an installation scope, delivery may be combined with service execution milestones.

9. Complaint process

For missing shipments, damaged packages, or handover disputes, contact sales@synericsystems.co.ke or call +254 792 930015.